1. Who We Are
The Tint Guys YEG ("we," "us," or "our") operates a residential window tinting service based in Edmonton, Alberta, Canada. Our website is tintguysyeg.ca. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for services.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: your name, phone number, email address, and home address when you submit a quote request or contact us directly.
- Usage data: IP address, browser type, pages visited, and time spent on our website, collected automatically through standard web server logs and analytics tools.
- Communications: records of any messages, emails, or calls you send us.
3. How We Use Your Information
We use your personal information to:
- Respond to your quote requests and schedule in-home visits.
- Communicate about your project, installation, and follow-up service.
- Improve our website and services based on usage patterns.
- Comply with applicable legal and regulatory obligations.
We do not sell, rent, or trade your personal information to any third party.
4. How We Share Your Information
We may share your information with trusted third-party service providers who assist us in operating our business (such as scheduling software, CRM platforms, and email services) strictly for the purpose of delivering our services to you. These providers are contractually bound to protect your data.
We may also disclose your information if required by law, court order, or government authority.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Quote and customer records are typically retained for up to 3 years.
6. Your Rights (PIPEDA & Alberta PIPA)
Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent to our use of your information (subject to legal limitations).
- File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
To exercise any of these rights, contact us at [email protected].
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: (780) 807-1128
- Website: tintguysyeg.ca